Percepta, LLC provides customized outsourcing solutions to the automotive and related industries. It offers customer care services, including inbound/outbound communications, multi-lingual, multi-channel, Web chat, product information and marketing support, customer segmentation, concern resolution, claims processing, technical assistance, locator service, customer surveys, and fulfillment; and distributor and retailer support services, such as order assistance, training and certification program support, and back office administration, as well as marketing, merchandising, and promotional support.Percepta company also provides learning solutions, including content development and design, education and training, communication programs and presentation materials, Web based/eLearning, instructor led, CD ROM, satellite, and seminars/Webinars; and professionally managed services, such as contact center management consultancy, business process analysis, project management, recruiting and staffing, workforce planning and administration, and information technology services