Aegis Communications Group, Inc., a transaction-based business process outsourcing company, provides outsourced customer relationship management (CRM) solutions and back office transaction support internationally. Aegis Communications Group company’s CRM service offerings include Web-enabled and telephone-based customer service, help desk, and customer acquisition and retention; multilingual communications programs; client service center facilities management; order provisioning, which is the transferring of data into clients' billing systems and customer records; up-selling and cross-selling of products and services; and database management. Its Web-enabled customer care services include online customer-initiated call back, automated email response, live Web text chat, pushed content Web sessions, Web self-service, fax/email on demand, and online management reporting.