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Founded in 1982, Anne Klein Communications Group is part of Pinnacle Worldwide, an international network of independent PR firms. The firm is owned by founders Anne and Jerry Klein, and principals John Moscatelli, Chris Lukach, and Mike Gross. Anne Klein Communications Group provides public relations, strategic communications, and reputation management services. The agency helps clients with such services as media relations, crisis communications, community relations, employee communications, public affairs, and investor communications. Clients have included Fluor, Sunoco, and Thomson Reuters.

Question: Can you name a provider of outsourced contact services with more than 50 contact centers located across the US and Canada? The correct response is AnswerNet. Services include telephone answering and messaging services, voicemail and interactive voice response, as well as inbound and outbound lead generation and qualification, customer acquisition, and customer support. It manages more than 60 million calls and Internet messages each year. The company, which has been expanding through a slew of acquisitions and partnerships, provides its services under various names including Cerida, Signius, MRC, TelePartners, and Unicall.

Antenna Group company provides public relations services for green technology and technically minded clientele. The agency offers expertise in designing green building infrastructure, reducing waste, implementing new climate-friendly vehicle systems, and optimizing the usage of water and energy. Antenna Group also provides positioning and strategy development, trade show support, press materials creation and distribution, and media monitoring services. In 2010 Antenna Group was acquired by The Beckerman Group, an independent public relations firm based in New Jersey.

AOL Advertising (formerly Platform-A) offers a host of digital marketing and advertising services including display, video, mobile, contextual, and search marketing. Its sponsored listing network allows advertisers to target an ad's placement, whether it be by site, section, or page. Clients have included T-Mobile USA (advertising its G1 phone), FreeCreditReport.com, and TurboTax. Other AOL Advertising businesses include ADTECH (online ad serving), buy.at (e-commerce marketing), and Third Screen Media (mobile ad serving). Owned by AOL, the company operates from about 20 offices in the US, Europe, and Japan.

APCO, a majority woman-owned business, was established in 1984. APCO company's specialized services include corporate, investor, employee communication, crisis management, litigation communication, and government relations. It serves governments, industry associations, nonprofit organizations, and FORTUNE 500 companies; clients have included Johnson Controls, Dow Corning, Microsoft, The European Express Association, and The China Ocean Shipping Company (COSCO). APCO company has offices in North America, Europe, and Africa and has been aggressively expanding into Asia.

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