Kramer & Associates
Kramer & Associates takes care of your business. The call and contact center consulting firm analyzes center efficiency and productivity through a series of proprietary measures. Kramer & Associates recommends and implements new technologies and systems as a result of its analyses (the company is independent and vendor neutral). Services include assessment, training and program development, Web-enabled call center strategy and design, and call center outsourcing consulting. Some of the firm's clients have included AVON, IBM, and 3Com.