To stay ahead in the digital banking space, State Bank of India (SBI) is buttressing its human resources (HR) systems and practices. The bank, India’s largest lender, will take steps such as audit of its HR systems and practices. For this, it will rope in a consultant.
SBI will also conduct, for the first time, an employee engagement survey to get feedback on the effectiveness of HR practices and policies that are in vogue. Ashwini Mehra, deputy managing director and corporate development officer at SBI, said audits would be conducted every five or six years. The last such exercise was done in 2009 by HR consulting firm Hewitt.