Microsoft Corp. rolled out new features for sales and customer-service software that make use of artificial intelligence and its HoloLens augmented reality goggles, stepping up competition with Salesforce.com Inc.
Remote Assist lets field service workers use the goggles to fix equipment or take other actions guided by a remote expert who can watch the process and draw instructions in the workers’ fields of view, Lorraine Bardeen, general manager, Microsoft Mixed Reality, said in a press briefing on Tuesday.