Echopass is a Software as a Service (SaaS) company. They provide everything an enterprise needs to operate a contact center except the agents. The agents can be located anywhere; in single or multiple contact centers, on shore, off shore or at home. Their solutions immediately reduce the ongoing cost and complexity of running an enterprise class contact center.The company's EchoSystem service integration platform incorporates carrier and network services, customer relationship management (CRM) software, consulting, and call routing. Its managed CRM services include Microsoft, RightNow Technologies, and salesforce.com products. It also has technology partnerships with such companies as Cisco, Genesys Telecommunications, Intervoice, and NICE Systems. Echopass was founded in 1998 as a unit of Sento and spun off as an independent company in 2000. The company counts Coverall Cleaning Concepts, Kodak, Outrigger Enterprises, and Ulta among its customers.