TeleDirect International, Inc.
TDI Inc.(TDI) offers Liberation and Encore, a proven technology platform that helps companies increase revenues and develop their workforce.
Liberation manages all aspects of the customer/agent interaction within a contact center. The Liberation platform incorporates computer telephony integration, customer interaction, and sales campaign management tools delivered through an innovative desktop interface. TDI's unique solutions team uses a proven approach to automate processes and measure a company's performance against its established sales and service goals.
The Encore Suite maximizes the productivity of a contact center's workforce via integrated voice and screen recording, quality management, coaching, and its Portfolio reporting and distribution package. Encore voice recording and quality monitoring gives contact center managers the tools to retain and reward their best agents while rapidly identifying and delivering training for staff that is not reaching their potential.
TDI's integrated solution provides companies with an automated and systematic way to improve agent performance and productivity, customer satisfaction, and revenues. TDI offers solutions tailored to the unique sales and productivity best practices of the publishing, cable, vacation ownership and financial services industries.
Contact Details
Executives
President and CEO
Kathleen Kelly
COO
Rita Dearing