Chordiant Software, Inc. provides products and services designed to improve the customer experience in front-office processes in North America and Europe. The company offers solutions that include software applications, business processes, tools, and services. Its products integrate customer information from different data sources and systems of record, automate business processes based on a customer's specific profile and requests, and provide uniform service and information to customers in various communication channels. The companys products and solutions include Call Center and Customer Service Desktop, a browser-based guided desktop designed for the management of customer contacts, service requests, and customer case history in the call center channel; Marketing Director, an applications designed to drive unified, personalized marketing campaigns, and response management across a range of media types and channels, including email, Web, phone, and mobile messaging; Recommendation Advisor, which provide lead collection and routing; Credit Card Disputes, Chargebacks, and Fraud applications that automate and optimize customer and mid-office functions associated with credit card dispute handling and fraud investigation and recovery. Its products also include Teller, which is designed to support financial transaction components for retail bank tellers/cashiers or other cash-based desktop applications; Lending, which offer a common process-driven lending infrastructure across an organization to increase loan originations, quoting, account opening, and loan risk assessment and management; Insurance that is designed for case management, claims processing, quoting, self-service, and risk management solutions; and Collections, which is designed for debt recovery and collections professionals. The company serves insurance, healthcare, telecommunications, and financial services markets. Chordiant Software was founded in 1985 and is headquartered in Cupertino, California.