Letzbank
Firstly, we are customers for the products we offer. Over the last two decades, we borrowed ourselves a variety of loans viz., personal loans, home loans, car loans, mortgage loans etc from a range of banks and non-banks. We use credit cards. We have savings accounts and current accounts. We experienced the process ourselves.Secondly, all through our careers, we worked in a variety banks and non-banks. We worked ourselves up in different banking products and functions viz., loans, retail banking, wholesale banking and IT. During the course of our long professional careers, we have been with customers and served them. The one thing all the wonderful organizations we worked for believed is "customer service". Because, we practiced this belief diligently, we have become an extended family to most of the customers we dealt with.
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