ICICI Bank launches voice recognition for customers

If you are an ICICI Bank customer then reaching out to the bank’s call centre has just become easies for you. The lender has launched a voice recognition feature, which will now be able to identify and authenticate customers based on your voice. Now, you no longer need to give out your account details or password in order to identify yourself.

This voice recognition technology works on voice prints that will comprise more than 100 characteristics such as voice modulation, speed, accent, pronunciation etc. These will be stored against the customer’s account and will be used to authenticate the details every time they call back. The bank said that the voice recognition is secure since these characteristics are specific to one person and therefore it will be difficult to emulate it.

“We have noticed that the customers, especially those who use smart phones, find it difficult to enter the 16 digit card number and the 4 digit PIN with accuracy and at a reasonable speed. We wanted to offer them a secure and hands-free alternative to the traditional on-screen commands on smart phones. The voice recognition service has the potential to increase security and convenience," said Chanda Kochhar, MD & CEO, ICICI Bank.

The lender said that over 33 million of its bank and credit card customers will be able to use this service.

ICICI Bank