After launching its cognitive intelligence platform ‘Holmes’, Wipro, India’s third largest IT services company is now using this in-house innovation to automate internal functions such as helpdesk management and recruitment using what it terms as 'soft robot’ or ‘genie’. The aim is to improve efficiency by optimizing the resource utilization and reduce the costs, said K R Sanjiv, chief technology officer of the Bengaluru-based company.
All these innovations are being driven out of Wipro’s Technovation Center located at the company’s sprawling campus in Electronic City which has around 300 researchers from diverse backgrounds, including more than 30 PhDs in different specialisations.