India’s second largest IT firm Infosys said Thursday it has bagged a deal from Citizens Energy Group to enhance the latter’s customer service experience.

As part of this engagement, Citizens will transform its customer service by leveraging ‘Infosys Preconfigured Accelerator for Customer Experience (PACE)’, Infosys said in a statement.

Shares of information technology (IT) companies are trading higher for the third straight session, with the Nifty IT index gaining 5% so far during this period on value buying.

Tata Consultancy Services (TCS) and Infosys, from the index, are up 4% each at Rs 1,961 and Rs 663, respectively. NIIT Technologies, Mindtree, Tata Elxsi, Tech Mahindra and HCL Technologies are up in the range of 1% to 3% on the National Stock Exchange (NSE).

Infosys, the country’s second largest software services company, will set up three innovation hubs in Australia and create 1,200 jobs Down Under by 2020. The Bangalore-based company is already setting up similar hubs in the US — its largest market — and expects to hire 10,000 local workers by 2019.

Country's second largest IT services firm Infosys on Wednesday said it would open three innovation hubs in Australia and create 1,200 jobs by 2020 in the region as the IT firm looks to increase digital offerings for its clients apart from bridging the digital skill gap in the country.

The company also said that it would absorb graduates from the Australian university to fill around 40 per cent of the 1,200 jobs that it will create in the next two years.

With digital services emerging as the next growth driver for information technology (IT) services firms, quality of revenue is taking precedence over quantity, leading to a fair amount of rationalisation of customers.

This trend is reflected in the active customer base of Indian IT services firms, which grew at a tepid pace for the last three years despite healthy additions of clients every quarter.

New Delhi: Holders of Infosys Ltd’s American Depositary Shares (ADSs) have complained that the company’s issue of bonus ADSs in September has added to their cost of owning the securities without any concomitant benefits. They have, in a letter to Infosys’s chief financial officer M.D. Ranganath, asked the Bengaluru-based company to review its ADS programme and refund over $3.7 million to its ADS holders in depository fees collected by the firm on account of issuing new securities.

Bengaluru: Tech major Infosys will hire 500 American workers in Texas where the company is setting up a Technology and Innovation Hub, a specialised facility for telecommunications, retail and banking sectors.

Infosys in May 2017 said it would hire 10,000 American workers by 2019 and the company has already hired over 6,200 of them since it made this people announcement.

BENGALURU: Infosys is expected to roll out salary increments for senior level executives in January. It is also expected to sharpen the focus of performance incentives towards digital contracts.

Most employees received their increments effective April. The senior-level employees were to get it effective July, but that did not happen.

Top-level exits continue at Infosys, the country’s second largest company in information technology services.

The latest one being Ken Toombs, global head of consulting at the Bengaluru-based entity. Highly placed sources said he is presently serving out the mandatory notice period.

Infosys on Tuesday said it would pay its former chief financial officer Rajiv Bansal the pending severance package amount of Rs 121.7 million as directed by the arbitration tribunal in September this year.

“The company has received the legal advice and will comply with the award and make the necessary payments,” it said in an exchange filing.

Inviting Real Estate Agents, Job Placements Agents, Educational Institutes, Software Service Providers, Real Estate Builders, Marriage Bureaus, Travel Agents, Restaurant Owners, Health & Fitness Centers and other Local Businesses to Post a FREE Classified Advertisement on Cootera.com Classifieds Website.