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IBM Global Services has the modest goal of making a smarter planet. The IT services and consulting arm of International Business Machines operates in about 170 countries, providing a comprehensive range of services to commercial and public sector clients. IBM's service operations are organized into two primary units: Global Technology Services (GTS) encompasses IBM's business process outsourcing, infrastructure support, and product maintenance offerings; Global Business Services (GBS) handles application management services, consulting, and systems integration. IBM Global Services integrates both IBM products and third-party hardware and software.

IBM India markets Big Blue's products and services to businesses throughout India, one of the the fastest-growing markets for US-based IBM. The company. Its broad service offerings include business and technical consulting, training and support, financing, and other outsourced services. Computer and network hardware products distributed and serviced by the subsidiary include servers, disk- and tape-based storage devices, and mainframes. Its software portfolio includes products for managing communications, databases, networks, and enterprise applications. The unit serves clients in such industries as financial services, telecommunications, automotive, and the pharmaceuticals.

IBM Japan oversees the Japanese operations of US-based computer services, software, and hardware giant International Business Machines. The subsidiary provides a wide range of technology and business services as well as distributing such computer hardware as network servers, mainframes, and semiconductors. Enterprise and networking software products are also a significant part of the product mix. Services include consulting, network design, application development, and systems integration. The unit operates through about 100 offices and research locations in Japan. IBM Japan was established in 1937 and is the largest international subsidiary of its parent company in terms of sales.

IBM United Kingdom provides the computer services and distributes and services the software and hardware made by US-based parent International Business Machines. IBM's computer service arm is the world's largest, providing consulting, systems integration, application development, infrastructure management, and technical support. The company's products include mainframes and servers, storage systems, and peripherals; processors, memory chips, and other microelectronics; and a broad software portfolio with applications ranging from database management tools to operating systems. IBM UK was founded in 1951 and operates from about 20 offices and facilities.

ICM Business Continuity Services, formerly known as ICM Computer Group, provides IT services, including consulting, network systems design and operation, and Web hosting. Customers include the Arnold Laver Group, the Cegedim Group, and the Cheshire Building Society. The company was founded in 1986 and has locations -- including nearly 20 business continuity centers -- throughout the UK, from Sevenoaks in Kent to Edinburgh and Glasgow. ICM was acquired by Phoenix IT Group in 2007. Phoenix IT combined its Servo Computer Services business with ICM Managed Availability Services; that unit does business under the Servo name. The rest of ICM was combined with the group's Network Disaster Recovery unit.

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