Jones Day

The 2009 BTI Client Service Report recognized Jones Day as “the absolute best firm for continuous superior client service performance in the eyes of clients.” In 2009, Jones Day claimed first place in that survey “for the second consecutive year a remarkable first-time feat in the 8-year history of the client-driven ranking. Jones Day’s unparalleled client service excellence has earned the firm a top 5 spot for 8 solid years, a performance rivaled by none.” And in the 2009 Corporate Board Member/FTI Consulting annual survey of almost 300 corporate board members asking who is the best law firm in America, Jones Day was ranked second. These are just two indications that our focus on serving our clients' needs, and not on the financial metrics that are so commonly used today to measure law firm performance, are recognized by our clients, who reward us with more opportunities to help them meet their interests.

Jones Day is organized as a true partnership, and it operates as such, not as an LLP or LLC or some other quasi-corporate entity. We see ourselves as a global legal institution based on a set of principles to which a large number of men and women can commit – principles that have a social purpose and permanence, that transcend individual interests. While this may well be a more sociological description than you would see on most law firm web sites, and no doubt is subject to a skeptical reaction from many when they first read or hear it, we believe it accurately describes one important aspect of what makes Jones Day the client service organization that it is.