Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations. Brigade's global service delivery model provides clients with an opportunity to capture the competitive advantage of global labor markets to dramatically improve business processes while delivering them at substantially lower costs. By leveraging industry's best practices and methodologies such as ISO 9001:2000, ISO 27001:2005 and Six Sigma, Brigade has gained recognition as an expert at planning, implementing, operating and scaling outsourcing solutions in India. Brigade Solutions has over eight years of experience providing services to industry leaders. With a seasoned management team in place, delivery of business transaction services is distributed across multi-site delivery facilities in Hyderabad, India to improve the quality of its deliverables and reduce cost of services.

E-mail is the lifeblood that fuels the Internet machine. It is the most accessible informative vehicle for data transmission and customer contact. BrigadeMail® allows Brigade cyber reps to respond to a customer's email efficiently, correctly and quickly within a pre-determined time window. This means accurate, high quality, personalized responses the first time, every time.