Hyundai tops J D Powers customer satisfaction survey
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NEW DELHI: Hyundai Motor India Limited has ranked highest in after-sales customer satisfaction, according to J D Powers 2017 India Customer Service Index (mass market) Study.
Hyundai with a score of 923 overtook Maruti Suzuki India Limited (MSIL) which scored 893 points. Tata Motors too ranked second in a tie at 893 points.
The 2017 India Customer Service Index (CSI) Study is based on responses from 7,878 new-vehicle owners who purchased their vehicle between May 2015 and August 2016. The study was fielded from May through August 2017.
The study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five factors: service quality; vehicle pick-up; service advisor; service facility; and service initiation. The study examines service satisfaction in the mass market segment.
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