Public sector units (PSUs) today are leveraging information technology (IT) to automate business processes across various functions such as engineering, manufacturing, materials management, production, site operations and project management.
Oil PSU Indian Oil Corporation (IOC) has been implementing information technology to bring efficiency and transparency in its system. To keep track of the 45,000 customer touchpoints across the country, including more than 25,000 petrol and diesel stations and 6,200 Kisan Seva Kendra outlets (KSKs) in the rural market, it has developed a software solution to digitise transaction processing on the dealer side.