Acme Packet, Inc. provides session border controllers (SBCs) that enable service providers, enterprises, and contact centers to deliver interactive communications and data services across Internet protocol (IP) network borders in the United States, Canada, and internationally. The SBCs are deployed at the borders between IP networks, such as between two service providers; between a service provider and its enterprise, residential, or mobile customers; and between enterprises IP network and their service providers network. The SBCs act as the source and destination for signaling messages and media streams entering and exiting the network. Acme Packet company offers Acme Packet Net-Net OS, a software platform, which offers border control functionality in terms of architectural flexibility, signaling protocol breadth, control function and feature depth, and carrier-class availability and manageability. It also provides Acme Packet Net-Net platforms to address a range of interactive communications requirements; Acme Packet Net-Net OS-E, an enterprise SBC software; Acme Packet Net-Net EMS, a network element management application for the Net-Net family of producs; Acme Packet Net-Net SAS that provides off-line collection, reporting, and analysis of session call detail records; and Acme Packet Net-Net RMC, a element management application. In addition, Acme Packet company offers professional, post-installation, and training services. Acme Packet, Inc. sells its products and services indirectly through distribution partners and through direct sales force. It serves primarily incumbent and competitive local exchange and long distance providers, international service providers, cable operators, voice application service providers, enterprises, universities, and government agencies. The company was formerly known as Primary Networks, Inc. and changed its name to Acme Packet, Inc. in January 2001. Acme Packet, Inc. was founded in 2000 and is headquartered in Burlington, Massachusetts.